STRUCTURE OF THE COACHING RELATIONSHIP
THE COACH AND CLIENT MEET (VIA VIDEO CONFERENCE, OVER THE TELEPHONE OR IN PERSON) AT AN AGREED UPON TIME. ALL CONVERSATIONS ARE CONFIDENTIAL.
CLIENT SATISFACTION
THE COACH STRIVES TO PROVIDE EXCELLENT CLIENT SERVICE. IF, AT ANY TIME, THE CLIENT FEELS THAT THEIR NEEDS ARE NOT BEING MET OR THEY ARE NOT GETTING WHAT THEY WANT OUT OF THE COACHING SESSION, THEY ARE ASKED TO PLEASE INFORM THE COACH SO THAT THEIR CONCERNS CAN BE DISCUSSED TO ADJUST THE COACHING PROGRAM.
TERMS OF CONTRACT
RENEWAL: THE CONTRACT WILL AUTOMATICALLY RENEW EVERY 90 DAYS UNTIL EITHER PARTY GIVES TWO WEEKS NOTICE.
TERMINATION: EITHER PARTY MAY END THE COACHING RELATIONSHIP BY PROVIDING THE OTHER PARTY WITH NOTICE IN WRITING VIA E-MAIL.
SESSION TIME
THE COACHING SESSIONS ARE SCHEDULED AT THE MUTUAL CONVENIENCE OF THE COACH AND THE CLIENT. THE DAY AND TIME FOR THE NEXT CALL WILL BE SCHEDULED AT THE END OF EACH COACHING SESSION OR MAY BE SCHEDULED IN ADVANCE.
CANCELLATIONS
CLIENT MUST GIVE 24 HOURS NOTICE TO CANCEL OR CHANGE THE TIME OF AN APPOINTMENT, OTHERWISE CLIENT WILL BE CHARGED FOR THE SESSION IN FULL. THE COACH WILL MAKE EVERY EFFORT TO RESCHEDULE SESSIONS WHICH ARE CANCELLED IN A TIMELY MANNER.
FEE RATES & PAYMENT
SEE FEE SCHEDULE FOR RATES. THE FEE IS TO BE PAID IN ADVANCE OF THE COACHING SESSION. PAYMENTS ARE TO BE MADE BY PAYPAL OR MAILED TO: SUE AUGUST, P O BOX 2072, MILL VALLEY CA 94942
DISPUTE RESOLUTION
DISAGREEMENTS ARE NOT ANTICIPATED. HOWEVER, SHOULD THEY ARISE BETWEEN CLIENT AND THE COACH DURING THIS AGREEMENT THE DISPUTE RESOLUTION PROCESS WILL BE FOLLOWED. ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE BREACH OF THIS AGREEMENT, SHALL BE SUBJECT TO MEDIATION. IF NOT RESOLVED BY MEDIATION, THE COSTS SHALL BE PAID BY THE LOSING PARTY, UNLESS OTHERWISE MUTUALLY AGREED UPON.
FEE SCHEDULE
| Description | Fees / Expenses |
|---|
| Individual Clients | Sliding Scale: $75 - $150 per 30-minute session.
*Fee for more than 10 hours of work to be negotiated on individual basis. |
Organization Program Delivery
Classroom Training/Education, Coaching, Mentoring | $250.00 per hour
$950 per half day (4 hrs)
$1800.00 per day (8 hrs)
*Fee for more than 5 days of work to be negotiated on an individual basis. |
| Organization Prep / Travel Time | $150.00 per hour |
| Travel Expenses | Lodging, meals, tolls, and related engagement expenses reimbursed at cost with supporting documentation. Mileage reimbursed at standard IRS rate (For 2026, this is $0.73 cents/mile). |
| Equipment & Spaces | Office supplies provided by Contractor. Laptop computer, docking station, monitors, keyboard/mouse, cell phone provided by Coach. Meeting space, handouts, projector provided by Organization. |
THE COACHING RELATIONSHIP COMMITMENTS
The Coach requests that:
- You come with a strong commitment to coaching and to your growth.
- You honor your time arrangements and keep your scheduled session time except for unexpected events or emergencies. If you must change your session, provide at least 24 hours notice.
- You honor all financial commitments.
- You commit to making the relationship powerful by communicating openly and honestly.
The Coach's promises to you:
- I will be your advocate and partner in designing your life as you wish it to be.
- I will provide you with the highest quality coaching services.
- I will be honest and straightforward, ask powerful questions, make requests, and support your accountability to the work we design together.
- I will keep all information confidential.
